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Privacy Policy

Your privacy is important

Privacy Policy

Playle Russell (Special Risks) Ltd take the sensitivity and confidentiality of the information you supply to us seriously. The following statement sets out how we meet the obligations concerning the use and distribution of personal information under the General Data Protection Regulation 2018, and the Data Protection Act 1998.

What data do we collect?

Playle Russell (Special Risks) Ltd collect and process information about you in order to arrange insurance policies and to process claims.

We will only collect such personal information from you as is necessary to provide you with an insurance quotation, or to fulfil the requirements of insurers if an insurance contract is in force. Such information could include, but is not limited to; your name, date of birth, gender, address and full contact details (telephone/email), occupation, financial details, details of your partner/other occupants of your home and criminal convictions.

Your information will enable us to provide you with advice and quotations for insurance contracts to fulfil your personal requirements and needs. This may include the arrangement of premium finance.

How else may your data be used?

Your information may also be used for business purposes, such as fraud detection and financial management. This may involve sharing your information with third parties such as insurers, brokers, insurance intermediaries, Managing General Agents, reinsurers, claims handlers, loss adjusters, credit reference agencies, service providers, professional advisors, our regulators, police and government agencies or fraud prevention agencies.

How is my data stored / transmitted?

When you submit data through our website your information is transmitted via email as a notification, which you also receive a copy of, but also saved into our online database.

How is your data secured?

We ensure that all data supplied to us is collected and processed in a secure environment protected from unauthorised and/or unlawful use. On this website this includes the use of the following:

* SSL Encryption (Green Padlock Protection)
* Security / Firewall Applications
* The website build, theme and any associated plugins are updated as and when needed to ensure that they are up to date and as secure as possible.

How long will we store your data?

It is our practice to retain data provided by you, where a quotation has been given or an insurance policy effected, for a minimum period of seven (7) years. This is to fulfil our obligations to you and to protect your interests in the event of a complaint or claim arising, and to protect our legitimate professional interests.

What rights do you have?

You have a right to:

(a) information on how your data is used and the process involved.

(b) access the information we hold on you. Fulfilment of a request for such
information will be provided within one month of the inquiry.

(c) have any incorrect data rectified.

(d) have personal data removed where there is no justification for us to continue to
store or use it.

(e) restrict our use of your data processing.

(f) have your personal data provided to you in a format that allows you to easily
transfer or copy it.

(g) the right to complain to a supervisory authority; and

(h) object to the use of your personal data where such use is a legitimate use by us,
or object not to be subject to automated decision – making, including profiling.

Do we collect any other information while you are on the website?

Yes we collect information via cookies.

What are cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How do we use cookies?

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

* Quotation Forms
In order for you to fill out our quotation forms, which are long and detailed, we use cookies to save your progress.

* Other forms
Cookies may be saved to enable contact forms to be filled out quicker on your next visit.

We also use cookies provided by trusted third parties.

* Google Analytics
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

We have coded our analytics code to not collect IP addresses which means that the data collected is truly anonymous.

For more information on Google Analytics cookies, see the official Google Analytics page.

Can I opt out of cookies?

Yes you can.

Please note:

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) Chrome;

(b) Firefox;

(c) Opera;

(d) Internet Explorer;

(e) Safari; and

(f) Edge.

Data Controller and Website Operation

The data controller for this website is Richard Playle.

The data controller is the person that is responsible for any personal information with which you provide us, or that has been provided by a third party.

If you wish to contact our data controller with regards to your right to be informed / forgotten / removed you can do so by:

* Phone: 01794 830 055

* Email:

* Post: Playle Russell (Special Risks) The Boldre Suite, Ashurst Lodge, Ashurst, Southampton, SO40 7AA

This website uses cookies to give you the best online experience. If you'd like to know more, view our Privacy Policy

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